Sign In Help

  • Make sure that the "CAPS LOCK" on your keyboard is turned off.

  • If you used numbers in your password and you're using the number pad to enter them, make sure "NUM LOCK" is turned on.

  • You might have just typed your information incorrectly. Try again.

  • If you used the “Sign in with Facebook” or “Sign in with Google” option to create your account, you must select Returning User and use the same social media link to access your account.

  • If you are a returning student who last submitted an application prior to April 28, 2018, you will need to create a new account for the application process.

  • If you still can't sign in after trying these suggestions or retrieving your password, contact Customer Support at 1-800-GO-TO-XAP (1-800-468-6927) during business hours.